Nettechy.com | A Knowledge base for computer problems

Hovik Mossessi, MCSE

Tujunga CA 91042

CAREER OBJECTIVE

Seeking a career position in the Information Technology arena offering substantial challenges and long term responsibility.  The preferred position will be with an organization that will effectively utilize my education, training, and experience in contributing to the corporate focus.

TECHNICAL SKILLS

Operating Systems:               Windows 2008 and 2003 Servers including MS Terminal Server 2008 and 2003, Windows 7,                                                    Vista, XP, 2000, 9X, Windows NT Server and Workstation, DOS.

Software:                      

Microsoft Office 2010, Office 2007, 2003, XP, 2000, 98 Word, Access, Excel, PowerPoint, Publisher and Outlook, OWA, Internet Explorer, Fire Fox, Trend Micro OfficeScan, Symantec Norton Antivirus Corporate and Enterprise Edition, Symantec End Point Protection, McAfee, Exchange Server 2003, Numara TrackIt, Veritas Backup Exec, Symantec Ghost, Facsys, Winfax, Softtime, AMS Sagitta, Spector, SpiceWorks, Gotomypc, Logmein, VNC, Denticon, EagleSoft.

Hardware:

          HP  Elite 8200 & 8000, Dell Power Edge 2850 Servers, variety of Dell workstations, HP, Minolta and Xerox Printers, Linksys RV082 and RV042 VPN Router, Cisco 800 and 2900 series routers, Catalyst 2950 switch, CDR Sensors,  Interoaral Camera.

 

EMPLOYMENT

 

Feb 1, 2011 to Present                  IT Consultant

            Bob Hope Airport – Burbank, CA

 

·         Experienced in Active Directory on Windows 2008 and 2003

·         Installed and configured Numara Trackit Help Desk and Asset Management Software, with the web portal for users to not only create their own work order but to also search for solutions before contacting the Help Desk.

·         Created an Access Database for Bob Hope Airport, for hardware inventory, keeping a track of all desktops, servers, printers, fax machines, switches, routers also setup a support ticketing system on Access 2007.

·         Reinstalled InfoRad Enterprise SV on a Windows 2008 Server reconfigured it to work with a number of internet and communications providers.

·         Migrated Windows XP and Vista to Windows 7 using Symantec Ghost.

·         Rolled out Windows 7 desktops to Central Parking and EOC, also rolled out computers with Windows XP to the Airport Fire Department.

·         Installed and configured Microsoft SQL Server 2008 R2 as a prerequisite to manage Kanguru USB devices, also to convert the Land and Airside Operations Database to MS SQL from Access 2003.

·         Re-configured WSUS 3.0 configured it to patch all Bob Hope Airport workstations with Win XP, Vista, and 7 computers.

·         Manage the AntiVirus - Trend Micro OfficeScan version 9; push client installations through the web console.

·         Provide desktop, server, printer, and phone support to clients within Bob Hope Airport.

·         Support clients/users with Office 2010, 2007 and 2003 issues dealing with Outlook, Excel, Word, PowerPoint and Access.

·         Install and configure a range of software and hardware needed by Airport employees such as Adobe Acrobat Pro, Auto CAD, Autodesk Civil 3D, Faarfield, Office 2010, 2007 and 2003, Windows XP, and 7

·         Wrote a procedure manual on InfoRad Enterprise SV installation and configuration

·         In the process of completing a procedure manual on Primavera Contract Manager

·         In the process of completing a procedure manual on installing and configuring the WSUS server

·         In the process of completing a procedure manual on installing and configuring Microsoft SQL Server 2008 and Kangaru software.

 

 

July 2009 to Oct. 2010                  Systems Administrator

            Lumina Healthcare, LLC – El Segundo, CA

 

·         Migrated from a peer to peer network to Windows Server 2003 Active Directory.

·         Installed a Site to Site VPN connection using Linksys RV082 and RV042 routers

·         Installed Trend Micro URL Filtering and Firewall

·         Installed and configured Microsoft SQL Server 2008 and ran production reports on a daily basis.

·         Responsible for the planning, deployment, maintenance, support of all company network infrastructures.

·         Researched and made recommendations on software and hardware purchases.

·         Responsible for support of three offices in Southern and Northern California.

·         Responsible for hardware and software upgrades, installations, patching of Dell Servers and Dell and HP Workstations and Laptops.  Maintained hardware and software inventory through SpiceWorks.

·         Provided support for Window Vista, XP, Windows 2003 Servers, and HP Printers.

·         Installed wireless networks throughout offices for our mobile users to transfer their daily x-rays taken in the field.

·         Trained employees on the use of Office 2007 and 2003 and other software and hardware as needed.

Aug. 1998 to Mar. 2009               Systems Administrator

            Northridge Insurance Agency, LLC – Chatsworth, CA

·         Responsible for the planning, deployment, maintenance, support and user training on all company’s network infrastructure including all back-end and front-end systems and applications.

·         Installed all Windows Operating Systems including Windows Vista, XP, Windows 2003 Server, Windows 2000, NT 4.0, 98 & 95, Exchange 2003 server. Also installed routers in remote offices.

·         AMS Sagitta System Coordinator, installed routine updates to the server and workstations and managed the agency management system, wrote reports via report builder function of AMS and ran daily, weekly and monthly reports for all departments in the agency.

·         Migrated from NT Environment to Windows Server 2003 Active Directory with Exchange Server 2003.

·         Installed and Configured a Network Fax Solution that integrated with Exchange Server 2003.

·         Responsible for hardware and software troubleshooting of stand-alone and network computers including all Dell Workstations, Power Edge Servers, Laptops, Blackberry phones, Windows Mobile PDA’s, iPhone….

·         Maintained computer inventory with Intuit TrackIt, setup the help desk ticketing system and created and maintained a knowledge base.

·         Provided first and second level support to internal clients.

·         Installed and Configured Windows NT 4.0 multi-domain network in multiple offices, and provided support to all internal users.

·         Installed HP Laser Printers, Dell, Brother Printers, HP Plotters, and Minolta Color Printers and provided support to end-users.

·         Installed and configured network scanners to work with 2003 Exchange Server.

·         Installed and configured Symantec NAV with Brightmail

  

Oct. 1995 to Jan 1998                   Insurance Broker

            Coast Fed Services – Glendale, CA

 

Duties involved sales of Life, Auto, Health and Homeowners insurance by soliciting the public through telemarketing, referrals and advertising by employer.  Provided customer service to clients after each sale.  

 

 

SUMMARY OF QUALIFICATIONS

 

·   Strong ability to adapt and learn quickly

·   Creative problem solving, an active team player

·   Excellent organizational, time and project management skills

·   Strong in customer service and relations

·   Handling multiple tasks at one time - Working well under pressure

  

EDUCATIONAL BACKGROUND

 Brand Consulting Group – Glendale, CA

CCNA Certification Class completed 2009

 

Brand Consulting Group – Glendale, CA

MCSE 2003 classes completed 2005

Mt. Sierra College – Monrovia, CA

MCSE 4.0 - Completed MCSE NT 4.0 and certified as a MCSE 4.0

California State University, Los Angeles – Los Angeles, CA

Bachelor of Science Business Administration, Finance option

LANGUAGES                            Fluent in English, Armenia, Persian (Farsi)

REFERENCES                          Available upon request

A lot more people these days are buying computers with Windows 7_64 bit and come to realize that what used to work in Windows XP no longer works in Windows 7, 64bit Operating System. You have two options, buy a new hardware that is supported with your new operating system or try installing the software in Windows XP Mode.

To install Windows XP Mode, your computer has to support it, check Microsoft’s website here for more explanation of what Windows XP mode is and how to check if your computer supports Windows XP mode by clicking this link.

If your new computer supports Windows XP mode, make sure first you turn it on in the system BIOS, then install the Windows XP Mode software.  After you install it you must assign a password to the login. (I usually assign the same password as the password to Windows 7, that way I’ll always remember it.)

Now that you have installed Windows XP Mode, insert the CardScan installation CD, and install it in Windows XP.

Once you install the software make sure the CardScan is connected via USB, the software will recognize CardScan and give you two options,

• CardScan 6
• CardScan 6 II

Select the correct option and follow the steps to finish the installation.  Once the installation is completed, you can start to scan your business cards.

The only problem to this installation is that you can only scan in Windows XP mode and you can view the contacts either in Windows XP mode or Windows 7.

To open CardScan in Windows 7 follow the steps below:

• Click Start
• All Programs
• Windows Virtual PC
• Windows XP Mode Applications
• CardScan

When you restart your computer and run Windows XP Mode, there is one more step you must perform before CardScan can work, on Windows XP Mode, on the top of the remote desktop there are four menu items.

Click on USB drop down and select Corex CardScan, this will activate (enable) the USB device for scanning.  If you forget this step, CardScan won’t recognize the device and you’ll get an error message.

For a long time Nettechy.com was an IT consulting company started a few years ago then it was transformed to a website that only hosted pictures from my travels with my Land Rover with my Land Rover club, Southern California Land Rover where I’m an active club member and a member of Board of Directors.

Since there are thousands of other sites that cater to Land Rover owners with their forums and Social Networks like FaceBook and Google+, SCLR.ORG, LRRForums, DiscoWeb.org, LRO, LRE, LandRoversOnly.com, RangeRovers.net RoverParts.com, D-90.com and so and so forth, I have come to the conclusion that my website no longer needs to be a hosting site to my fellow Land Rover Owners and their pictures of their travels.

I have decided to set my website as a blog to cater to the needs of the tech community and the users who wish to know about technical Q&A that deal with mainly Microsoft Operating System issues, Microsoft Office Issues and any other software that I’ve had the privilege of installing on Microsoft Operating Systems from the DOS era to Windows 2008 Enterprise, From MS Exchange 2003 to Exchange 2010, Numara TrackIT to AMS Sagitta Online, from Symantec Back up Exec to Trend Micro Office Scan.

If I’ve learned one thing working as a Systems Administrator in the last 14 years is, if you don’t know the answer you can either ask all your IT friends or Google it.  You’ll find the answer because hundreds if not thousands of other people like yourself have been asking the same question and have been getting the answers on the net.